Refund policy

Refund & Exchange Policy

Effective Date: August 4, 2026

Welcome to WesternVibe. By placing an order on westernvibe.in, you agree to the following Refund & Exchange Policy.

1. Eligibility

Refund or Exchange will only be approved if you receive:

  • A damaged product.

  • A defective product.

  • An incorrect product (different from the item ordered).

No Refund or Exchange will be provided for:

  • Change of mind.

  • Wrong size selected by the customer.

  • Color preference.

  • Personal dislike of the product.

  • Minor variations in color due to screen settings.

  • Delay caused by the courier service.

2. Mandatory Proof

To claim a Refund or Exchange, you must provide:

  • A complete, continuous unboxing/opening video starting from the unopened package until the product is fully visible.

  • Clear photographs of the issue.

  • Your order number.

Claims submitted without a valid opening video will be rejected.

3. Claim Time

All Refund or Exchange requests must be submitted within 48 hours of delivery.

Requests received after 48 hours will not be accepted.

4. Product Condition

The product must be:

  • Unused and unwashed.

  • Returned with all original tags attached.

  • In its original packaging.

Products showing signs of use, washing, or physical damage caused after delivery are not eligible.

5. Exchange Policy

If your exchange request is approved:

  • A ₹200 Exchange Fee will be charged to cover reverse pickup and re-shipping costs.

  • The replacement product will be dispatched after the returned product passes our quality inspection and the applicable exchange fee (if required) is received.

6. Refund Policy

If your refund request is approved:

  • The returned product will first be inspected by our quality team.

  • Once approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another method specified by WesternVibe.

7. Right to Approve or Reject

WesternVibe reserves the sole right to approve or reject any Refund or Exchange request if:

  • The required opening video is missing.

  • The evidence is incomplete, edited, or misleading.

  • The product has been used, washed, or altered.

  • The claim does not meet the conditions stated in this policy.

8. Contact Us

Business Name: WesternVibe

Website: westernvibe.in

Email: westernvibe6@gmail.com

Phone: +91 8850263678

Business Address: Rajepur Saraymeda, Post Kamalganj, Farrukhabad, Uttar Pradesh, India